Frequently Asked Questions

 
 
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Can i request a custom color of horse hair?

Yes! All horse hair that is colored is hand dyed at the Tack studio with cruelty free, vegan dye and can be customized to match most color samples. Email us to get started on yours.
 

How about a totally custom piece?

Absolutely! We adore custom pieces - you can check out some examples of past custom work here. Artist Charlotte Chanler holds a BFA in Metals and Jewelry from the Savannah College of Art and Design, and has extensive work in jewelry and object design with a specific client in mind. Email us to get started. 

 

How do i figure out my ring size?

If you do not know your rings size, we highly recommend visiting a local jeweler and asking for your US ring size. We are responsible for sending you the ring size that you order, and can not be responsible for determining your size. If you end up ordering the wrong size, please email us to inquire about resizing your ring.

 

Do you offer payment plans and financing options

We are committed to making non gendered design available to everyone. Please contact us directly with financing requests. 

 

Why don't you have more sales?

We're committed to offering fair market prices for our pieces all year round, and don't ever price anything with the intention of having it on sale. This allows us to offer you the best pricing 365 days, not inflated prices and huge "deals" on occasion.

 

How do i return something?

If you are not completely satisfied with your online purchase, you can send it back to us for a refund or credit within 10 days of receipt. Please email us to begin the return process. 

If you need to exchange for another size, please place a new order on line and return your other items for a refund

Lingerie, gift sets, special orders, custom jewelry, and engraved items are final sale and cannot be returned. All returned merchandise must be in its original condition.

Customer is responsible for return shipping unless the received item is damaged or we made a mistake. We are not responsible for lost packages and we cannot issue a refund if your package is lost or damaged. We will not accept CODs. Please insure the package for the full amount of the merchandise you are sending back to us. If you choose to ship via US Postal Service, do not require a signature - this will result in the package being returned to shipper. We are not responsible for missing packages. 

We have the right to deny credit if the merchandise returned does not meet our return policy requirements. 

 

i need to cancel my order.

Please email us within 4 hours of placing your order. Most pieces are made to order by the artist and once production begins on them they can not be cancelled.

Can i have something rushed?

If you need something by a certain date, we will try our best to accommodate you. Please contact us before placing your order if you need something by a certain date.

 

what are the sizing measurements for the lingerie?

S / M - fits waist size 24"- 27"

M / L - 28" - 32"

L / XL - 32" - 36"

XL / XXL - 36" - 40"

Please email us if you'd like a piece in a size that's not currently in stock. We are committed to offering pieces for all bodies. Tack is one artist hand making each piece, so if you do not see your size in stock, please know this is in no way a reflection of our thoughts on sizing, but rather simply a reflection of what has been requested by customers. 

 

How do i care for my tack pieces?

SILK:

Please hand wash ONLY in cold water. We recommend a very mild cleanser and some fresh air to dry. For best results, steam afterwards. 

SILVER: 

Silver tarnishes quite quickly when it comes into contact with oxygen or sulfur. Happily, the best measure to prevent this is wearing your silver jewelry often. The oils in your skin help prevent tarnish. (This varies depending on your own body chemistry.)

When storing your silver jewelry, use an airtight plastic bag (like a Ziploc) and if you can, put in a piece of chalk or a silica gel (the little packets in new shoes) - these will help prevent tarnish while you are not wearing your silver.

If your silver is tarnished the best way to clean it is with a jewelry polishing cloth. If using another method, please remember that sterling silver is soft, so only use gentle abrasives, such as baby tooth brush, to avoid scratching

GOLD: 

Mix a small amount of mild dish detergent with warm water in a bowl. Put the jewelry into the bowl and let sit for a few minutes. Use a soft toothbrush (like a baby tooth brush) to gently scrub the jewelry. Remove item from soapy water, rinse it and dry thoroughly with a soft polishing cloth. 

You can also use a polishing cloth for extra shine and to remove any tarnish. (Sometimes 14k gold can tarnish a bit - particularly on earrings and the inside of rings - depending on your skin chemistry, but it is a very easy fix.)

HORSE HAIR: 

If you get your horse hair pieces wet - not to worry! Luckily for you, the ancient belief that horse hair turns into snakes under water is not true ;)

 While we do NOT recommend wearing your horse hair pieces in the water, sometimes the ocean is too good to refuse - we totally feel the same way. Simply lay your piece out flat in its original shape to dry. 

We do recommend spraying your piece with a bit of rose water, lavender, sage, or the like every once in a while to cleanse and bond with your piece, and to add a lovely aroma. 

 

Help! I broke my tack piece:(

Don't worry! We've got you covered :) Email us to let us know about what happened, and we'll be happy to help.